Placing an order with HotFrets.com is easy. There's no need to create an account first. You will have done that once you've placed your first order online. (We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.)
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each page of the store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.
If you want to order an item from HotFrets.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.
Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.
The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.
Enter your e-mail address, indicate that you are a new customer, and click the "Sign in" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Do not fill in the password field. You will be asked to provide a password for your account later in the process.
Tell us where you would like to ship your order. If you are shipping to an APO or FPO address, click here for further instructions. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.
Consider how quickly you would like to receive your order, and choose a shipping method.
You will be given the following options:
The shipping charge for your order will be displayed on the order summary page just before you submit your order. Currently, we are not able to accept credits cards drawn on non-US banks.
Next, let us know how you would like to pay for your order. We accept MasterCard, VISA, HotFrets.com gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.
If you would like to review the order you placed, click the Your Account link in
the top right corner of most pages on our site. An option here labeled "View Past Orders" will give you a list of orders to review. Choose the order you want to review for more details.